At Blue Cross and Blue Shield of Illinois (BCBSIL), a
division of Health Care Service Corporation, a Mutual Legal Reserve
Company, we place a high value on the security and privacy of
information that we collect about individuals. Please review the
following statement which explains how we collect this information, what
we do with the information and how we keep that information secure.
Data Collection
In order to provide the best website experience and customized
content, we may collect electronic data about how you use the website
and other online resources. The tools used to collect this information
do not allow BCBSIL to read any data that resides on your computer. The
following is a list of the tools that are used:
- Cookies
This data is collected in order to recognize repeat users and track
usage patterns. In order to do this, we use "cookies," which are small
pieces of information sent by a web server and stored by a user's web
browser. Cookies allow the web server to maintain an active "session"
with an individual user.
- Web Beacons
The data collected here is similar to cookies; a "web beacon" or a
"tagging bug" is a small string of computer code that provides a way
for us to deliver a small graphic image (usually invisible) on a web
page or in an email.
- Email
We may collect information about how you open and then use the
information that is shared via email.
- Surveys/Forms
Through our web and marketing services, we may solicit your feedback
through online surveys or forms. Responding to these surveys is
optional.
Data Security and Storage
BCBSIL adheres to accepted industry security standards that are
designed to protect any non-public personal information on this website
against accidental or unauthorized use, access or disclosure. The
technology we use is specifically designed for web servers. All personal
information resides in the United States of America in a secure database
behind a firewall where it cannot be accessed without proper
authorization. Secure Sockets Layer ("SSL") technology
encrypts personal information when it is transmitted over the Internet.
In addition, we periodically subject this website to simulated intrusion
tests and have developed comprehensive disaster recovery plans.
You also have a responsibility in keeping the personal information
that is available on Blue Access for Providers secure by keeping your
account name and password confidential. This will help prevent any
potential unauthorized access to your account and any Personal Information
about individuals affiliated with your account. Please review the
Terms of Use to understand your role in keeping this
information safe.
Data Retention and Destruction
BCBSIL complies with the laws and regulations related to both the
length of time that we retain your electronic personal information and
its proper destruction.
Changes to Privacy Statement
BCBSIL may change this statement from time to time. When updates
are made, the date at the bottom of the statement will be updated to
reflect that a revision has occurred. We encourage you to periodically
reread this statement to see if there have been changes that may affect
you.
If you have any questions or concerns about this
Privacy Statement, please contact us at:
Blue Access Internet Help Desk
(888) 706-0583
Monday - Friday 7 a.m. - 10 p.m. CT
Saturday 7 a.m. - 3:30 p.m. CT
v08.27.2013
